by Thom Holwerd.
Leo Apotheker has big plans. HP (relatively) new CEO wants to transform
the company, and is willing to break with almost everything his
predecessor Mark Hurd set out. How about webOS on every computer shipped by HP?
Apotheker
is pretty harsh about HP's current state. "HP has lost its soul," he
stated. To get that soul back, he first started listening to the people
working at HP. "The first thing I wanted to do when I joined HP was
listen to the people. The rank and file usually know about all the
shortcomings."
Mark Hurd, HP's previous CEO, didn't like software all that much, and
according to Apotheker, this has made HP slow to react to changes in the
market. As such, he wants to strengthen the company through
acquisitions - and of course, Palm is part of that strategy.
Apotheker wants every computer sold by HP to have the "ability" to run
webOS. What exactly this means, I don't know; does this mean every HP
computer will ship with webOS by default? Will it be an option during
the order process? Or does "ability" literally mean ability - as in,
every HP computer can run webOS, but it'll be something geeks will have to download and install manually.
Another welcome change is that he wants HP to refocus on quality.
"Apotheker also aims to revive HP's emphasis on product quality, saying
that when hardware performs better right out of the gate, the company
incurs lower service and warranty costs - and customers are happier,"
BusinessWeek writes, "He's rehiring quality-assurance experts fired
under Hurd and giving new responsibilities to those he says got
'sidelined' by the former CEO."
"We have cut enough costs," Apotheker told BusinessWeek.
I'm getting the feeling Apotheker wants HP to be more like Apple. While
my personal experience with Apple's product quality and reliability has
been rather abysmal, there's no denying that at least in surveys (as
opposed to my anecdotal evidence) the company scores pretty good on
these factors. HP wants that, too, I think.
All in all, it seems like Apotheker has the right idea: their own operating system and software and a focus on hardware quality.
source: osnews.com
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